Chess.com Support X account responded to a comment from American GM Hans Moke Niemann about the Proctor system at Titled Tuesday. Support explains that Chess.com reviewed Niemann’s session, and points to Hans’s internet connection as the cause of the problem.

Chess.com Support

Chess.com Support

X account

“Hey Hans, chess mafia here!

We always take these concerns seriously, so we took a look at your Titled Tuesday session and saw:

Your internet connection here was almost certainly the culprit. We see that you were on a mobile connection with high latency and low bandwidth. Starlink or another solution as you suggest definitely sounds like a better call.

Your instability may be the reason our system has you registering 15 seconds after the event started. As a result, our play server added you as a late join and awarded a 0-point bye.

We recommend players use a stable internet and join at least five minutes before events for the best experience.”

American GM Hans Moke Niemann could not connect to the first round of Titled Tuesday on April 28. Niemann played in 3 rounds of the tournament and left early, scoring 1 point and finishing 343rd.

Titled Tuesday is Chess.com’s weekly 11-round Swiss tournament for titled players, occurring every Tuesday. Proctor is Chess.com’s identity verification and anti-cheating software, required for participating in weekly online events.

Credit: Frans Peeters